nagad88 Privacy Policy

1 Introduction

By using the nagad88 platform, you agree to the terms of this privacy policy. This policy works alongside our Terms and Conditions and both documents should be read together.

We give the highest priority to data protection for Bangladeshi users. This policy applies to our website, mobile application, and any digital service connected to nagad88.

This privacy policy may change from time to time. If significant changes are made, we will notify you via your registered email or account notification. Continued use of the platform after any change will be considered acceptance of the updated policy.

2 What Information We Collect

2.1 Information Provided at Registration

We collect information you provide directly when creating an account. This includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment account details such as bKash, Nagad, or Rocket number
• Login credentials — username and encrypted password

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Browsing activity on the platform and session duration
• Information from cookies and similar tracking technologies
• Transaction and gaming history

2.3 Information from Communications

If you contact our support team via live chat or email, the content of that conversation and your contact details may be collected — to improve service quality and assist with future communications.

3 Purpose of Using Your Information

We use your information only for specific and legitimate purposes. The exact reason for each use is stated below:

• Completing the account registration process and verifying identity
• Processing deposits and withdrawals smoothly
• Preventing fraud and ensuring account security
• Providing customer support and resolving complaints
• Informing you about relevant promotional offers and bonuses
• Improving platform performance and user experience
• Monitoring user activity in line with responsible gaming guidelines

Your personal information is not used for any purpose beyond those listed above.

4 Information Sharing and Third Parties

nagad88 does not sell or rent your personal information to any third party. However, in certain limited situations, information may be shared with selected parties:

4.1 Payment Providers

Necessary information is shared with bKash, Nagad, Rocket, and bank transfer service providers to process financial transactions. This sharing is limited strictly to completing transactions.

4.2 Technology Partners

Limited information may be shared with technology partners involved in running games, security verification, and maintaining platform infrastructure. Each of them operates under strict data protection agreements.

4.3 Legal Obligations

If disclosure of information is required under applicable laws and regulations of Bangladesh, we may provide the relevant information to the concerned authorities.

5 Data Security Measures

nagad88 has put in place several technical and administrative measures to protect your information.

5.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using industry-standard hashing algorithms
• Account access is controlled through two-factor authentication (OTP)
• Regular security audits and vulnerability tests are conducted
• Sensitive data stored on servers is kept in an encrypted state

5.2 Administrative Security

• Only authorised staff have access to user information
• Staff receive regular training on data protection
• Logs of data access and usage are maintained and reviewed regularly

Please note — no method of transmitting information over the internet is 100% secure. We make every effort, but complete security cannot be guaranteed.

6 Cookie Policy

Cookies are used on the nagad88 platform. Cookies are small text files stored on your device. They help us improve the site's functionality and remember your preferences.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and manage security features.
• Performance Cookies: Analyse user behaviour across different parts of the platform to help improve the service.
• Preference Cookies: Remember language selection and other personal preferences.

You can disable cookies from your browser settings, but this may limit some platform functionality.

7 Data Retention Period

We retain your information for a specified period while your account is active and after it is closed. The retention period depends on the type and purpose of the information:

• Account information: at least five years after account closure
• Financial transaction records: for the period required by applicable law
• Communication records: for a reasonable time after the issue is resolved
• Analytics data: one to two years

After the set period, information is securely deleted or anonymised.

8 Your Rights

You have certain fundamental rights regarding your personal information, which nagad88 respects and upholds.

8.1 Right to View and Correct Information

You can log in to your account at any time to view your stored information and correct it if needed. Requests to correct inaccurate or outdated information can be submitted through our support team.

8.2 Request to Delete Information

You may request deletion of your information when closing your account. However, some information may need to be retained for a set period due to legal obligations or ongoing dispute resolution.

8.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can withdraw from that service through your account settings or by contacting our support team.

8.4 Contact

For any request or complaint regarding your privacy rights, contact our support team via 24/7 live chat or email.
Email: [email protected]

9 Protection of Minors' Information

nagad88 is strictly not for anyone under 21 years of age. We do not knowingly collect any personal information from minors. Age is verified at registration and additional documents may be requested in suspicious cases.

If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. Further details on this matter are available in our responsible gaming guidelines.

10 Limitations and Liability

This privacy policy applies only to nagad88's own platform. Our service may contain links to the sites or services of third-party game studios or payment providers — we are not responsible for their privacy policies.

Additionally, the security of your personal device or network is entirely your own responsibility. You are advised to use a strong password and not to share your account login details with anyone.

If you have general questions about this policy or our services, the FAQ section already has answers to many questions.

11 Policy Changes

We review this privacy policy periodically. The policy may be revised in response to changes in our service, advances in technology, or legal requirements.

For significant changes, the revised policy's publication date will be updated at the top of this page, and registered users will be informed by email or in-app notification. Continued use of the platform after any revision will be considered evidence of acceptance of the updated policy.

If you object to any policy change, please stop using the account and let our support team know.